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Case studiesManagement
by David A. GarvinNot on Booklabria yet
A book by David A. Garvin, first published in 1988. Open Library records 1 edition, in English; it is from Free Press, 1988, 319 pages.
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Total quality management
Joel E. Ross
Out of the crisis
W. Edwards Deming, W. Edwards Deming
Juran on quality by design
J. M. Juran
ISO 9001
Ray Tricker
Six Sigma
Geoff Tennant
Quality Is Free
Philip B. Crosby
Shaping school culture
Terrence E. Deal, Kent D. Peterson
Managing for Quality and Performance Excellence
James R. Evans, William Lindsay
The Six Sigma Way
Peter Pande, Robert P. Neuman, Roland R. Cavanagh
Service quality management in hospitality, tourism, and leisure
Jay Kandampully
El Fabricante De Helados/ the Ice Cream Maker: Una Historia Sobre El Ingrediente Indispensable En La Empresa
Subir Chowdhury
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