The language of emotional intelligence

Groundbreaking strategies to improve your relationships and build rapport by tapping into the secrets of emotional intelligenceMany communication books rely on right-brain thinking to help you improve your relationships. But this method fails in the heat of the moment, when your emotions take over and feelings end up being hurt. In this book, expert Jeanne Segal, Ph.D., marries emotional intelligence with healthy communication skills to help you interact more effectively with family, friends, and coworkers. She offers groundbreaking tools for remaining calm and focused during heated discussions, as well as tips and exercises on raising your own emotional intelligence, reading others' emotional intelligence, and how to use non-verbal cues wisely.