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Customer relationsCustomer services
by Jill GriffinNot on Booklabria yet
A book by Jill Griffin, first published in 1997. Open Library records 1 edition, in English; it is from Jossey-Bass, 1997, 242 pages.
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Paul R. Timm
Customer satisfaction is worthless, customer loyalty is priceless
Jeffrey H. Gitomer
Hug Your Customers
Jack Mitchell
Inspired
Marty Cagan
Fish!
Stephen C. Lundin, Harry Paul, John Christensen
Word-of-Mouth Marketing
Jerry R. Wilson
The loyalty effect
Frederick F. Reichheld
Service quality
Roland T. Rust, Richard L. Oliver
Mapping Experiences
James Kalbach
Unlocking the Customer Value Chain
Thales S. Teixeira, Greg Piechota
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