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Customer Service by Paul R. Timm · Booklabria

Success in businessCustomer relations

Customer Service

by Paul R. TimmNot on Booklabria yet

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A book by Paul R. Timm, first published in 1997. Open Library records 5 editions, all in English; the newest is from Prentice Hall, 2007, 281 pages.

Subjects: Success in business
Customer relations
Customer services
Consumer satisfaction

Content notes

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sharing subjects with this book

Raving fans
Kenneth H. Blanchard, Ken Blanchard
Customer Loyalty
Jill Griffin
Customer satisfaction is worthless, customer loyalty is priceless
Jeffrey H. Gitomer
Hug Your Customers
Jack Mitchell
Inspired
Marty Cagan
Fish!
Stephen C. Lundin, Harry Paul, John Christensen
Word-of-Mouth Marketing
Jerry R. Wilson
The loyalty effect
Frederick F. Reichheld
Service quality
Roland T. Rust, Richard L. Oliver
Mapping Experiences
James Kalbach
U.S. Postal Service
United States. General Accounting Office
Unlocking the Customer Value Chain
Thales S. Teixeira, Greg Piechota

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Editions and their details come from Open Library, as its contributors recorded them. Publisher names are shown as recorded. See this book on Open Library(opens Open Library)