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ManagementBusiness & Economics
by Marc Stickdorn, Jakob SchneiderNot on Booklabria yet
"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
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Service management and marketing
Christian Grönroos
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