I cannot log in

Check the e-mail, then the password; a forgotten password is reset from the login page; a suspended or closed account says so.

For readers and authors · updated 2026-09-19

Check the e-mail address — it is the one you signed up with, and it is not case-sensitive.
If the password is refused and you cannot remember it, choose Forgot password? on the login page — see I forgot my password. A reset link comes to the address on the account, works once, and expires in an hour.
A suspended or closed account is told so at login, with what to do next.
If you are signed out unexpectedly on every device, somebody — you or support — used Sign out everywhere; sign in again.

Still stuck? Send it to the team signed out, with the e-mail on the account.

Where this lives

I forgot my password — Ask for a reset link from the login page with the e-mail on your account; the link works once, expires in an hour, and signs out every other device when you use it.
Changing your password — Change your password under Settings › Account with your current one; a forgotten password is reset from the login page with a one-hour, single-use link.
If something of yours was hidden or your account was suspended — You are told when content is hidden or a book unpublished; suspension shows an explanation at login; write to the team to appeal.
Signing out of every other device — Sign out everywhere else from Settings › Account; every earlier session ends on its next request.

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