The reset e-mail did not arrive
Check the spam folder and the address you typed; a link expires an hour after it was sent; when e-mail is off for a beta deployment the request is recorded and the team sends the link by hand.
For readers and authors · updated 2026-09-19
The request page shows the same sentence for every address, so nothing there tells you whether the message went out. Work through these in order:
- The address. The link goes only to the e-mail address on the account. If you signed up with a different address (an old work address, a typo), the message went nowhere. Try the other addresses you might have used; each request is answered the same way.
- The spam folder. The message is titled Reset your password and comes from the address on our domain. Give it a few minutes and check spam or promotions.
- The link's lifetime. A link works once and expires one hour after it was sent. An expired or already-used link says so on the reset page; ask for a fresh one from Forgot your password? — the newest link is the one that works.
- Asked several times? Requests are limited per address and per connection. Wait a minute; the page tells you when it has refused for that reason.
- E-mail switched off for the deployment. During the beta the whole deployment may run with e-mail off. The request page says so above the form when that is the case. Your request is still recorded (the message is kept in the deployment's outbox rather than sent), and the team can send you a reset link by hand: send it to the team signed out, from the address on your account, and say you asked for a reset. Staff send the link to that address — they never set a password for you.
Still nothing after all five? Send it to the team with the address you signed up with and roughly when you asked.
Where this lives
Related
- I forgot my password — Ask for a reset link from the login page with the e-mail on your account; the link works once, expires in an hour, and signs out every other device when you use it.
- An e-mail I expected did not arrive — During the beta e-mail may be off for the deployment; when it is on, check the digest rhythm and spam; reset links expire in an hour.
- I cannot log in — Check the e-mail, then the password; a forgotten password is reset from the login page; a suspended or closed account says so.
Was this helpful?
Still stuck?
Send it to the team with this article attached, so they know what you already read.
Send it to the team